Privacy Policy

Last Updated: May 15, 2024

1 Introduction

SKAI Gen-Tech respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of data in connection with our platform.

2 Data Processing

To ensure proper functioning of the platform and provision of services, SKAI Gen-Tech collects the following categories of personal data:

  • IP address, browser type, language settings, device type and operating system, usage time;
  • Full name, personal ID number (if invoicing required), phone, email, address;
  • Payment information, including date and method of payment;
  • Order history, selected features, used services;
  • User content and feedback;
  • Analytical and system data through cookies;
  • Information shared voluntarily by the user via reports and inquiries.

Data is processed for the purposes of:

  • Contract creation and performance;
  • Fulfilling legal obligations;
  • Processing inquiries and complaints;
  • Managing user accounts and profiles;
  • Issuing invoices and administrative actions;
  • Providing support and communication;
  • Preventing fraud and ensuring security;
  • Direct marketing with prior consent;
  • Exercising rights and obligations under the law.

3 Data Collection

Personal data is collected through the following methods:

  • Directly from subjects – during registration, profile creation, request or inquiry submission;
  • Automatically through the platform – via cookies and tracking technologies;
  • Through communication with us via contact forms, email or chat systems.

4 Data Security

We apply strict security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction, in compliance with GDPR and the Bulgarian PDPA.

5 Data Protection

SKAI Gen-Tech implements appropriate technical and organizational measures to protect data:

  • We use encrypted databases, password protected and accessible only to authorized personnel;
  • Information is stored on servers with restricted access and physical protection;
  • Data is used only for explicitly defined purposes in accordance with applicable legislation;
  • Security policies and access procedures are regularly updated.

6 Data Sharing

SKAI Gen-Tech may share personal data with the following third-party categories:

  • Technology providers (e.g., hosting, cloud services);
  • Payment processors such as Stripe;
  • Analytics tools like Google Analytics;
  • Advertising and support partners where legally justified;
  • Government and regulatory authorities in compliance with legal obligations;
  • Law enforcement bodies for fraud detection or prevention.

7 Children’s Data

SKAI Gen-Tech’s services are not intended for individuals under 18 years of age.

We do not knowingly collect or process personal data from children. If we determine that such data has been collected, we will delete it unless legal grounds require otherwise.

8 Security Assurance

Information is stored on servers with limited physical and technical access, used only by trained and authorized personnel.

We implement best practices in data protection, including encryption, access control, and logging to prevent unauthorized access or misuse.

Personal Data Processing

SKAI Gen-Tech processes personal data in accordance with applicable laws, including GDPR and the Bulgarian PDPA, for the performance of its obligations and service improvement.

Category Purpose Legal Basis (Art. 6 GDPR) Collection Method Retention Period
IP, browser, language, device, OS Platform functionality Para. 1(b) – contract performance Automatically via website Up to 24 months*
Names, email, phone, address Registration and subscription Para. 1(b) – contract performance Provided by user Up to 60 months
Email, inquiry content Responding to inquiries Para. 1(a) – consent Contact form or email Until consent withdrawal
OpenAI API Key Enable AI functionality Para. 1(b) – contract performance Manually by user Until account deletion
Cookie data Analytics, improvement, marketing Para. 1(a) – consent Automatically via site Up to 26 months

*after the end of the user session or as needed for security and analysis

Data Sharing Recipients

SKAI Gen-Tech may share your personal data where legally permitted with the following third-party categories:

Recipient Description Legal Basis (Art. 6 GDPR)
Hosting & IT providers Platform hosting and maintenance Para. 1(b), (c), (f)
Stripe Payment processing Para. 1(b)
Google Analytics, Meta Analytics and marketing Para. 1(a), (f)
Legal and government bodies Legal obligations, interest protection Para. 1(c), (f)
User Rights

As data subjects, users have the following rights under GDPR:

Right Description
Right of Access Obtain confirmation and a copy of your processed personal data.
Right to Rectification Request correction of inaccurate or incomplete data.
Right to Erasure Request deletion of your personal data ("right to be forgotten").
Right to Restrict Processing Restrict processing under certain circumstances.
Right to Data Portability Receive your data in a structured, machine-readable format.
Right to Object Object to processing, including for marketing purposes.
Right to Lodge a Complaint Submit a complaint to the Data Protection Commission.